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Treating customers fairly

Treating Customers Fairly

Our Principles

These principles have been designed to ensure that we behave appropriately and support ethical and responsible lending for the consumer. They are to ensure that we are customer focused and act in line with our regulator’s expectations.

These principles apply to all of us at Vendigo, at all times.

The Directors and Staff at Vendigo are fully committed to the Treating Customers Fairly regulations overseen by the FCA.


  • Are committed to providing a high-quality service by working with our customers to meet their individual needs
  • Will ensure that the service and products we provide are fair and appropriate to their circumstances
  • Will always be diligent and work with our merchants so they understand their customers’ individual financial situations and needs
  • Will ensure that our products are in the best interest of the customer
  • Will ensure that our products and services comply with all regulatory requirements
  • Will remain open with our regulators
  • Will ensure that we provide clear and fair information which is not misleading to all our customers
  • Will ensure that all our marketing products and services are clear, fair and not misleading. They will contain information which is honest, helpful and accurate
  • Will assist all customers that can show evidenced hardship